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Hello sir, this is Adnan from Rewari, haryana. He had repaired partially and demand so much money Rs19, Still, Cri Pump is not working properly. After that i had complained to the Jeet Pumps Engineer but they didn't to work in this pump and they demanding more money. I am from Ranchi, Jharkhand. He had repaired best servicing. Cri Pump is not working properly and every time water leek. After that i had complained to the Kalyan Electricals Engineer but they didn't to work in this pump.
Please arrange the technician and good service provide us. The fault is every 3 month once the pump centre shaft will broken. I have changed 4 times in 6 months. Now also same complaint, So pls stop that model pump. Your service persons are also say that Why you buy this model pump its failure.
I am from delhi, my address is j. I am form telangana, warangal i have buyed your company CRI 5hp motor for open well for low power conditions motor is not working properly can i use power capacitors to adjust the power which capacitor i have to use and how kvr must be plz reply to my mail. We took new booster pump 1hp it is sounding too badly i need some clarification on this.
Please assist on above case at the earliest. I am sorry to say to you that I am not satisfied with your service. Over telephone I have registered my complain and I have been told that I would get service within 24 hour but the phone number your employee has provide me through sms that I am not getting him through phone line so sir please do something my pump's serial number is A and please contact me on this number Not satisfied with your service.
As i am comfortable talking in Hindi,they have been saying from the last two weeks that the person is not available who can talk and clarify my problems in Hindi and i will be contacted as soon as possible. Kindly provide the service at the earliest so that i can clarify my doubts. Hi, May I ravi jaiswal using a Cri commercial 2 Hp vertical pump which was not working well thats why, may I complaint but until 1 month done but no one came to repair. I belong to deoghar jharkhand.
Your repair center in deoghar is Verma Electricals. I took motor 2 month ago since then flow of water is very low. Water level is just 20 feet below.
But he is not sending concern person. Please take proper action so that i can get proper water through motor. We purchased 1 sub pump. Secondly we also purchased 0. We paid full amount to your dealer but this is wrong to charge so much difference. Please send your service person to repair the pump as its is in Warranty period. Your speedy action in this regard will highly be appreciated. I purchased a CRI 2hp 30 stage repair problem under warranty.
Your authorized service center is demanding Rs as he says for pump repair company doesn't pay is it true, if so please clarify me and please call me on mobile number my pump is in service center since 10 days please reply me soon. From Day 1 machine is not working.
When we start the machine, it is reaching to 16 AMPs, and getting tripped in minutes. He has clearly refused to take the responsibility and asked me to contact to the Customer care. We have called the Customer care on But there is no response from the Customercare. For 10 minutes, no will take your call. You will keep hearing that the company has received awards from various Govt departments. What is the use of the same, when you cannot resolve the customer problem???
Then we have taken Company's Hyderabad branch service center contact number of Mr. Satyam - Mobile no - We have called on Saturday Morning at 10AM. He said he will send the executive on the same day. I waited for him for almost half day. Then on Monday, they said engineer will come by evening, then also no one came. Then they said he will come on Tuesday morning 10 AM. But the engineer came at 1 PM after calling them times. Then after he came. He just checked the machine and said I have to take the machine to the service center and pay the charges for taking out the machine and sending it to the service center.
I request everyone not to buy the CRI pumps specially from the Secunderabad branch They do not respond to the customer after they sell the product. Also do not buy any CRI pumps. They have lot of issues. Even customer care is careless about the customer satisfaction. To CRI Customer service department. After several call and in person visits the dealer took the motor promised to rectify in 2 days.
It's more than 2 weeks no response. It's pathetic service from such a highly rated CRI company. I doubt your product reliability. I purchased 3 4 HP in 3 years time in that 2 always going down for some reasons.
I will never recommend CRI. I will lodged complaint in customer complaint forum shortly. Let's see how your company deals now in this issue. My CRI pump is not working, i am trying your toll free no - but is not working. Pls attend my complain as soon as possible, it is in warranty. During last two weeks i am trying to get any of the concerned person for the item that you are exhibited in the Mumbai stall. If it is possible, please let me know the item is available with you or it is only a dream?
Pump is not working. The motor was not working since nov, I contacted the above said dealer they advised me to contact the authorised service centre 'KAIRALI' which is very near to the dealer. The service engineer visited and told the motor has already damaged. The very next day I took the damaged motor to Kairali for repair. I visited the service centre many times but till now they have not repaired the motor. I am is urgent need of the motor I request you replace the motor with a new one.
Now I am paying Rs. I already spent Rs. There service support is very poor. I am sabir khan. Actually I want to buy new pump but your toll no not contacting any cri employees.
I have also cri small pump but I buy big pump. We have replaced our CRI pump of 1 Hp to 1. I am trying your Tollfree no. I am from patna. My address is jiya niwas, nahar pich road chulhaichak chankyapram cop khagaul. One of the worst service. They don't pick d call. I have repaired 4 times from them. Now saying out of warranty. I am from baroda.
My address is 9, triveni park manjalpur, vadodara. Skip to main content. Select rating Give Leave this field blank. If the above contact didn't helped you, here are alternatives to reach CRI Pumps customer care. Official website - details.